Help

Have a question? Browse our frequently asked questions to find an answer.

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• General
• Content
• Training & Support
• Troubleshooting

General

What are e-books?

Answer: E-books are electronic versions of printed books. E-books can be viewed online from any PC connected to the Internet, or in some cases, downloaded to a PC or portable device. You can browse e-books for quick research and reference or read them at your leisure.

What is MyiLibrary?

Answer: MyiLibrary is an electronic platform that offers library users access to some of the most topical and current e-books available today. Users can access a wide range of research, reference and reading materials online from any location. Users can search across many e-books or conduct searches within a particular e-book.

How do I add MyiLibrary e-books to my library’s collection?

Answer: You may order MyiLibrary e-books through our distribution partners or by contacting us directly. A list of our distribution partners can be found here. To contact us directly, please email our Sales Team.

How can my users log on to MyiLibrary?

Answer: We can work with your institution to provide access using a number of authentication methods, including IP Address, Referring URL, Athens and Shibboleth. To find out more, please contact your distributor or email our Help Desk.

Do users need to log on to this site to view the e-books?

Answer: No. Users in the library and those that have authenticated to your library website do not need to login to MyiLibrary to access the e-books in your collection. Users can access the e-books via MARC records in the library’s OPAC or through a link to your complete MyiLibrary collection that you display on your website. The programmed link to your collection will appear as the URL: http://yourlibraryname.myilibrary.com. To find out which entry method is associated with your account, please contact your distributor or email our Help Desk.

Users that wish to take advantage of advanced features on the platform, such as inserting notes and bookmarks while using MyiLibrary e-books, create an individual user name and password. Notes and bookmarks are stored and remain associated with that user’s login so they can be accessed from the platform at any time.

Do my users need to download anything to read your e-books?

Answer: No, users do not need to download any type of "reader". MyiLibrary e-books are accessed via the Internet. Some e-books on MyiLibrary are in PDF format. To view PDF e-books users will need to have Adobe Acrobat Reader installed on their computers. Most users will have worked with PDF documents and so will already have Adobe Acrobat on their machines. If not, the utility is available for free via the Adobe website.

Can more than one person at a time access an e-book?

Answer: Yes. Multiple users can view and search an e-book at the same time thanks to our concurrent user model.

Do e-books provide less or more information than their print counterparts?

Answer: In most cases, MyiLibrary e-books are an exact duplication of the printed book, and our digital files are optimized to render illustrations as they appear in the print editions.

Is all of your content in English or do you have any other languages?

Answer: Currently, 98% of MyiLibrary content is English language or multilingual, with the remaining 2% comprised of Dutch, French, German, Italian and Spanish titles. We will continue to build our multilingual offerings.

Can users print chapters, sections or pages to use in research?

Answer: Yes, within the copyright restrictions of the title, users can print chapters, sections or pages for use in research.

Content

What e-books are available on MyiLibrary?

Answer: MyiLibrary partners with many of the world’s leading publishers to make their titles available on our platform. The collection of e-books you license function like an integrated database allowing searching through all publications. Titles can be licensed individually or be ordered as subject- and/or publisher- specific collections. MyiLibrary is constantly working with its publisher suppliers to create collections of interest to libraries. To view collections currently being feature, visit Ingram Digital’s Library Solutions page.

There are particular e-books and publishers that I would like to make available to my users, but you don't have the e-books or publishers on your platform. Can you get them for me?

Answer: Yes, you can submit e-book or publisher requests online at Suggest a Title. (Please note that you’ll have to log on to access this page.) This request is sent directly to MyiLibrary. We will work to contact the associated publisher and to obtain the content for you. Alternatively you can contact the publisher directly and request that they make their titles available on MyiLibrary.

If new research becomes available or the book is revised, will the e-book be automatically updated?

Answer: No, e-book editions are published in the same way as printed books. Libraries may choose to purchase the new edition of a book in print or in electronic format. New electronic editions are added to the MyiLibrary platform and made available for purchase as they are provided by the publishers.

Are there pictures in the books? What about maps, charts and tables?

Answer:In most MyiLibrary e-books, all original illustrations, graphs and tables are included. However, in some instances publishers may not have electronic rights to all of the illustrative material in the print edition, and that material is not included in the electronic edition. MyiLibrary renders e-books as they are provided by the publisher. Most publishers, if they have had to remove illustrations in respect of copyright, place a note in the text to that effect. Some publishers, taking advantage of the flexibility of digital media, include additional material and functionality in the electronic versions of their publications.

Training & Support

Is training available for my library staff so that we can help users to get the benefits of MyiLibrary?

Answer: If you have purchased MyiLibrary e-books through a distributor, the distributor can arrange training for your staff. For libraries working directly with us, MyiLibrary can provide training. User documentation and help is available as well via the Help section on MyiLibrary.

What level of technical support/customer care can MyiLibrary offer?

Answer: Our Help Desk aims to answer all questions within 24 hours.

Troubleshooting

What do I do if I have forgotten or lost my login details?

Answer: If you are a qualified user of a library’s collection and have forgotten or lost your login details, please contact your distributor. Alternatively, please email our Help Desk.

When I enter my user name and password, I receive a message saying that it is invalid. Why?

Answer: Both user name and password are case sensitive. Be sure that you are entering them correctly. If you would like to have them verified, contact your distributor or email our Help Desk.

Why can't my users save copies of entire e-books?

Answer: Publishers and copyright owners determine how much of any particular document can be copied or printed. In order to protect the copyright holder’s content, users cannot save the entire e-book in one go.

When I try to download a report, my computer doesn’t appear to work. How do I download files from your site?

Answer:This is likely related to your Internet browser security settings. If you are using Internet Explorer, please use the following path to locate this particular setting: Tools > Internet Options > Security. Once on the ‘Security’ page, highlight the ‘Internet’ zone and select ‘Custom level’. Scroll down to the ‘Downloads’ section and Enable the ‘File download’ option. You may have to restart your Internet browser so that these changes take effect.